Nana Bet Privacy Policy

Before you provide a phone number, upload identification or request a withdrawal, you should understand how your information will be handled. Nana Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and device information to operate services, protect accounts and meet applicable obligations. For questions about Nana Bet personal data practices, use Contact Us.

This policy covers the website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and communications. It also applies to visitors and people contacting support without an account. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Nana Bet provides betting and gaming services for eligible adults in Ethiopia through the operator identified in About Us. Availability is subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Review License & Regulation for operator identification and licensing and regulatory status. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not itself establish authorization.

Information We Collect

The information needed depends on whether you browse, register, make payments or use betting services. Collection should be limited to lawful, security, operational and regulatory purposes.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, KYC information and records needed for fraud prevention. KYC means “know your customer”: checks to establish identity and eligibility.
• Transaction data: deposits, withdrawals, relevant payment method details, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and properly notified.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive information, passwords or payment authentication codes to support. Provide verification documents only through an authorized service channel.

How We Use Personal Data

Account-holder information enables registration, account management, identity and age checks, secure login and service notifications. Payment records support deposit authorization, withdrawal checks, balance reconciliation and financial recordkeeping. For example, a withdrawal review may compare verified identity details with payment ownership information.

Betting account data allows us to record selections, settle results and winnings, administer bonuses and investigate disputed outcomes. Security analysis may identify multiple accounts, payment abuse, bonus abuse, suspicious betting patterns or unauthorized access. These checks protect users and the platform but may require further verification.

Other purposes include improving the website, app, games and support; applying responsible gaming controls; and meeting applicable legal, tax, accounting, anti-money-laundering (AML), licensing and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Opting out of promotions does not stop essential account or security notices.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, satisfy legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is obtained where required. These reasons do not authorize unrestricted use of information. You can ask support to obtain compliance confirmation of the specific lawful grounds for a processing activity and explain any available consent-withdrawal options.

Cookies and Tracking

Cookies are small files stored on your browser or device. They and similar technologies may maintain login sessions, protect accounts, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where allowed and subject to applicable consent requirements.

Browser and app controls can differ; blocking essential cookies may interrupt sign-in or account functions. Compare the available settings rather than assuming mobile and desktop choices are identical. Read the Cookie Policy for further information.

Data Sharing

Nana Bet does not sell personal data as a product. Necessary information may be shared with payment processors, identity verification providers, hosting or cloud infrastructure providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are external organisations supporting specific operations.

Access should be limited to the purpose of the service and subject to appropriate confidentiality and data protection requirements. Information may also be disclosed to regulators, law enforcement or courts when legally required. A provider handling a payment does not need unrestricted access to every aspect of your playing history.

International Transfers

Some service providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards. You may request information about relevant overseas processing and protections through support; this policy does not assume that a particular country or transfer arrangement applies.

Data Storage and Retention

Records are kept only as long as necessary for account operation, legal obligations, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record’s purpose and applicable duties rather than one universal period.

Closing an account does not automatically erase every record. Transaction evidence or self-exclusion records may still be needed. Information should be deleted or anonymised when its retention purpose ends, subject to applicable requirements and secure backup management.

Security Measures

Nana Bet data protection relies on reasonable technical and organisational measures, including encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No online service or transmission method can guarantee complete protection.

To support Nana Bet account security, use a unique password and protect access to your phone and email. Before using Nana Bet login, check the site address against established official information. Avoid unsolicited APK downloads, sign-in links and requests for authentication codes. Report unfamiliar account activity promptly through an official communication channel.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Requests may be limited where legal, financial, security or regulatory duties require records to remain available. Identity checks may be necessary to prevent disclosure to someone else.

1. Step 1: Use Contact Us and identify your enquiry as a privacy request or complaint.
2. Step 2: Describe the information or activity concerned, providing only the account details needed to locate it.
3. Step 3: Complete any proportionate identity check and ask for the outcome, reasons for limitations and applicable complaint-handling procedure.

You can also ask about withdrawing consent or stopping permitted marketing. Nana Bet privacy enquiries should not require you to disclose your password.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Nana Bet must not knowingly collect personal data from underage users. If a parent, guardian or user believes such information has been submitted, contact support so the matter can be investigated and appropriate restrictions or data-handling action considered. Consult the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and apply account restrictions. A self-exclusion record may need to remain available after closure to help prevent renewed access, subject to applicable retention requirements. See Responsible Gaming for related controls.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registration or payment, compare the disclosed verification requirements, transaction limits, fees, processing time and support channels. A deposit and a withdrawal may involve different checks; bonus conditions may require activity records to establish eligibility. Read those requirements before submitting documents or accepting an offer.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. The current version should be reviewed before providing new categories of information. Where required, material changes will be communicated through appropriate service channels and consent sought where necessary. Contact support if a change leaves you unsure how it affects your information.